Help
Between Calls Support
Quick answers for the things crews ask about most. Something else on your mind? Email us and we'll get back to you.
How do I find food near a hospital?
- On the Find Food screen, type the hospital's name — you can add the city or state to narrow it down ("Mercy, Tulsa, OK"). Tap the match and you'll see every place to eat nearby, sorted by actual driving distance.
Can I search by airport or FBO?
- Yes. Switch to the Airport mode and search by airport code (JFK, TUL), airport name, or the city. Airports list their FBOs, and each FBO button runs a food search around that terminal.
A hospital is missing or in the wrong spot
- The map data comes from OpenStreetMap, which occasionally lags behind. Email us the hospital's name and address and we'll add or correct it in our crew-curated hospital database — fixes usually land within a day.
Saved spots and crew tips
- Sign in to save spots for later (they're private to your account) and to leave crew tips — wait times, prices, EMS discounts — for the next crew. Your tips are visible to all Between Calls users; your saved spots are not.
Location isn't working
- The "near me" search needs location permission. If results won't load, check that location access is enabled for Between Calls in your phone's settings, then try again.
Deleting your account
- You can delete your account and all of your saved spots and crew tips from the Saved page inside the app. The wipe is immediate and permanent.
Contact us
Questions, corrections, or feedback about Between Calls? Email support@between-calls.com and we'll reply as fast as a cleared cab ride.